Quote:
Originally posted by Guillight;195365
I find this extremely concerning!

To my knowledge the famous note "Customer is King!" still stand for all respectable companies!
You always should give your customer the benefit of the doubt!

I cannot help pointing out the policy of Blizzard on WoW about lost characters stating that even if you have deleted your character they WILL restore it within a sertain timeframe when requested by the customer!
And a lot of other MMORPG's. I.e. your COMPETITION! follow this same policy. Even SOE their MMORPG's!

Stating publicly that in most cases you won't reimburse lost characters / items / etc is bad publicity for your company and sets you back 10 years in time into the stone age of MMORPG's! And is just another example of poor customer service on Sigil their part!

And seriously tho... if you wanting to even try making a succes out of Vanguard then you realy need to change this kind of attitude towards your PAYING customers!

If you have a decent and adequate back-up procedure for your databases and a decent and adequate GM tool it shouldn't be such an issue restoring lost characters / items / etc.

That's my 2 cents.



I apologize if I come of as draconic or robotic in my replies, these policies are in place to protect the game environment, in most cases with a legitimate reason and explanation and a civil conversation with the GM Staff and all issues have been ironed out characters can be restored.

We always give players the benefit of the doubt, however, we do require an explanation before restorative actions can be taken. Therefore the policy is that we do not restore characters/items/etc. until an investigation is made and the circumstances are discussed and handled on a case by case basis.

I don't mean to repeat myself, but I hope you now understand our stance

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