Folks,

Mythic has always been committed to
maintaining a high level of development and customer service to our MMO players.
In anticipation of rumors regarding staff reductions here at Mythic today, this
seems like a good time to provide some insight into the future of development,
customer service, quality assurance and play testing at Mythic. Though we are
resizing the team to move from a pre-launch to a post-launch size, we remain
fully committed to creating and delivering the best WAR
experience.



We have a very exciting schedule
planned for new WAR content and that schedule is unchanged.  Over the next few
months, the announced "Call to Arms" live expansion events, new careers, new
Tomb King themed area and RvR dungeon will be made available to our players as
planned.



With respect to customer service,
quality assurance and play testing, prior to the launch of WAR, we hired
additional people to deal with the rush of demand associated with an MMO launch
and to insure the best possible experience for our players.  We accomplished
that goal and as a result we had the smoothest-ever launch of a major MMO. 
Since the launch last year, the demand for customer service has gone down as
players become more familiar with the game.  Obviously, demand for a large QA
and play-testing staff also falls after launch.  As a result, we saw a staff
reduction which is in line with the company-wide initiative. In no way does this
conflict with our commitment to customer service.  Staffing numbers will always
map to consumer needs – it goes up when we launch new products and expand
popular ones, and comes back down as players become familiar with the
game.



Although we now have fewer
developers on the game than we did leading up to the launch, WAR still has a
larger dev team today than we ever had for Dark Age of Camelot. At Mythic, we’re
committed to maintaining the trust of WAR players – we’re going to deliver the
content and service that keeps you playing.

Mark



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