Greetings,


As you may be aware, recently some customer accounts were billed multiple
times unintentionally. We regret any difficulty this event may have caused you,
and we remain dedicated to resolving the issue with our vendors and customers.


As of now we have received confirmation that the charges have been
reversed. Depending on your financial institution and when they deposit
the refunded charges back to your account it may take up to 3 business days for
this refund to be reflected in your statement.  To ensure a fast resolution we
recommend you contact your financial institution first. For additional
information on what you can do and how to seek additional assistance see this post.


We have received some reports that customers are seeing charges appear on
their accounts today. This is not due to a reoccurrence of the problem but
simply a reflection of the delayed reporting at some financial institutions.


Please be assured that your personal information has not been
compromised nor were Mythic's security systems breached. These charges
were the result of a billing error and while unfortunate, unrelated to the rest
of your account. We are working diligently to rectify the situation and we
remain committed to continued improvement of our account and game services. Your
trust, security, and satisfaction is the keystone that makes this possible.


Importantly, we want to make this right.  If you have been
financially affected by this billing error in a way we don't know about, please
tell us by calling 650-628-1001 during our hours of operation, which are 10:00
AM EDT - 10:00 PM EDT, 7 days a week. Update: For those playing outside of North America please create an in-game appeal, for additional instructions on how to file an appeal click here.


Thanks for playing - we'll see you on the battlefield,
The Mythic
Entertainment Team



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